PayPal Order Difficulties

Downloading PayPal orders.

Downloading is the simple process of copying a file from one computer to another, using the internet as the connecting cable.

Once your order is processed and approved, you are sent an email receipt confirming your transaction. This email includes a “Transaction ID” number. and a link to a page for downloading your file.

Download Instructions

Click the download link. Depending on how your computer-system preferences are set up, the file may automatically open in your browser or you may see a pop-up asking if you want to "Open" or "Save" the file.

If the file opens in your browser:

Once the file has opened, "Save" the open file. You have the option of "where" to save it. Be sure to pay attention to the location WHERE you saved the file on your computer. You will need this for future access. We suggest that you download to your desktop because it makes the file easy to locate. Also creating a "New Folder" on your desktop, and naming it "Bill of Sale" will make it easy to locate. If you wish to download (or save) the file to a different location than the one that appears by default, in the “Save In:” address bar, navigate up or down to locate the folder of your choice. Make sure the “Folder Name of Your Choice” or “Desktop” appears in the “Save In:” address bar. Click on the “Save” button. Once saved, close the file. Open MS Word (or other software for the format you chose) and use the "Open" command to open the template. This will confirm whether your computer has properly saved the file.

If you are taken to a pop-up window

The pop-up wizard will offer options to "Open" or "Save" the file. It is generally recommended that you "Open" the file.

If you choose the "Open" Option:
Once the file has opened, "Save" the open file. You have the option of "where" to save it. Be sure to pay attention to the location WHERE you saved the file on your computer. You will need this for future access. We suggest that you download to your desktop because it makes the file easy to locate. Also creating a "New Folder" on your desktop, and naming it "Bill of Sale", will make it easy to locate. If you wish to download (or save) the file to a different location than the one that appears by default, in the “Save In:” address bar, navigate up or down to locate the folder of your choice. Make sure the “Folder Name of Your Choice” or “Desktop” appears in the “Save In:” address bar. Click on the “Save” button. Once saved, close the file. Open MS Word (or other software for the format you chose) and use the "Open" command to open the template. This will confirm whether your computer has properly saved the file.

If you choose the "Save" option:
You have the option of "where" to save it. Be sure to pay attention to the location WHERE you saved the file on your computer. You will need this for future access. We suggest that you download to your desktop because it makes the file easy to locate. Also creating a "New Folder" on your desktop, and naming it "Bill of Sale", will make it easy to locate. If you wish to download (or save) the file to a different location than the one that appears by default, in the “Save In:” address bar, navigate up or down to locate the folder of your choice. Make sure the “Folder Name of Your Choice” or “Desktop” appears in the “Save In:” address bar. Click on the “Save” button. The file begins downloading to your computer in the location you have chosen. A “Download” screen shows the progress of the download and changes to “Download Complete” (or similar) when finished. When the download is completed, close the download window. Open MS Word (or other software) and use the "Open" command open the template. This will confirm whether your computer has properly saved the file.

Issues With Opening The File

If you have trouble opening the file, you may be using an older version of your chosen file format software. Repeat the download process, selecting the RTF (Rich Text Format) version of the file.

Contacting Customer Service

If you were not taken to the download page, or were unable to download your product, contact us requesting a copy of the file. Note that we sell many products. In order for us to deliver you the correct product, we require the following information:
1. Email subject – “Bill of Sale Download Difficulties”.
2. Identify which product you purchased (we sell several).
3. Let us know which file format you prefer (MS Word for PC, MS Word for Mac, PDF, MS Works or Rich Text Format).
4. The email address where you can receive the product.
5. The order transaction number from your email receipt.

Troubleshooting

PROBLEM: You downloaded the file and can’t locate it.

SOLUTION: Try downloading the file again and pay close attention to “WHERE” your computer is downloading the file. Or, perform a search on your computer “Files or Folders” named “TheFileNameYouChose”. This search function is generally available on the “Start” menu. If you are unable to locate the file and are unable to return to the download page, contact Customer Service. See details above for contacting Customer Service.

PROBLEM: You receive error messages regarding “graphics” when attempting to open the file.

SOLUTION: There are several possible conditions for this error, generally due to settings on your computer - or the version of MS Word you are using. Download the product again selecting the RTF (Rich Text Format) version. If you are unable to access the download page, please contact Customer Service requesting the RTF version file. See details above for contacting Customer Service.

PROBLEM: You were unable to open the MS Word file in your browser.

SOLUTION: There are several possible conditions for this error, generally due to settings on your computer. To receive your product you must contact Customer Service. See details above for contacting Customer Service.

Note: Customer Service is monitored closely during business hours Monday through Friday, Mountain Standard Time. In addition we make every effort to check before and after business hours and throughout the weekend, should you need assistance. We appreciate your patience as we do our best to respond quickly.

PayPal Order Difficulties