DOWNLOADING CREDIT CARD ORDERS
Downloading is the simple process of copying a file
from one computer to another, using the internet as the connecting
cable.
Once your order is processed and approved, two things happen.
1. You are sent an email confirming your transaction. This email
includes an “Authorization Code” and a “Transaction
ID” number.
2. You are automatically taken to a product delivery page by the
“gateway” service that processes your credit card order
for the bank. Follow the instructions below for downloading your
file from this page.
Download Instructions
The download page may have options to download one or more file
formats. Select the file format you wish to download and click on
that option.
If you select “Download Zip File”
You will see a screen asking if you want to “open
the file” or “save it to your computer”,
select “Save”.
This brings up a “Save As” screen
asking you “WHERE” you want to save your file. Our delivery
system is set to save the file on your desktop. Some computers are
set to override our preferences and direct all downloads to a “default”
folder, pre-determined by your computer. Often this folder is the
“Temp” folder. You can download the file to any location
on your computer you choose. We suggest that you download to your
desktop because it makes the file easy to locate. If you wish to
download (or save) the file to a different location than the one
that appears in the “Save In:” address
bar, navigate up or down to locate the folder of your choice. Make
sure the “Folder Name” or “Desktop”
appears in the “Save In:” address bar.
Click on the “Save” button.
The file begins downloading to your computer in the location you
have chosen. A “Download” screen shows
the progress of the download and changes to “Download
Complete” when finished. When the download is completed,
click on “Close” to close
the window.
If you selected “Desktop” as the
location go to the desktop and look for a file named “bos-msword.exe”
or “bos-rtf.exe”. These files are self-extracting
Zip files which were compressed to speed up downloading.
Double-click the file icon to begin
the automatic “Un-Zip” process. An
instruction screen will appear which displays the following message:
“At the next screen select "Unzip", then "OK",
then "Close". Your file will be saved on your desktop
in a folder named "Bill of Sale Kit". Click
on “OK”
You are then presented with a screen offering to “Un-Zip”
the file to a folder named “Bill of Sale Kit”. Click
on “Unzip”.
A small window will appear displaying a message which states “1
file(s) unzipped successfully”. Click
on “OK”. This window closes automatically.
Click on “Close” in
the “WinZip Self-Extractor” window.
Your download is now complete. You will find a folder on your
desktop named “Bill of Sale Kit”.
Double-click
on the folder icon to open the folder.
Double-click on the file in this folder
to open the Bill of Sale Kit in your word processing program.
If you have any questions contact Customer Service - see
instructions below.
If you select “Download MS Word File”
Click on the "HERE" link
to open the file in your browser. Once the file is open select "Save
As" under the "File" menu, and save the file with
the name that appears or a name of your choice. You can save it
to your desktop or to a folder of your choice.
Troubleshooting
PROBLEM: You were not taken to a download page
upon completion of your payment processing. This is an error with
the “gateway” service that processes your credit card
order for the bank. Unfortunately they cannot help you when this
error occurs.
SOLUTION: To receive your product you must contact
Customer Service - see instructions below.
PROBLEM: You receive a "No file format was
selected” message. This is an error with the “gateway”
service that processes your credit card order for the bank. Unfortunately
they cannot help you when this error occurs.
SOLUTION: To receive your product you must contact
Customer Service - see instructions below.
PROBLEM: You downloaded the file ".exe"
and can’t locate it.
SOLUTION: Our delivery system is set to download
the ".exe" file on your desktop. Your computer settings
may have overridden our settings and placed the file elsewhere.
Try downloading the file again and pay close attention to “WHERE”
your computer is downloading the file. Or, perform a search on your
computer “For Files or Folders” named “bos-msword.exe”
or “bos-rtf.exe”. This search function
is generally available on the “Start” menu. If you are
unable to locate the file and are unable to return to the download
page, contact Customer Service - see instructions below.
PROBLEM: You UnZipped the file and can’t
locate the "Bill of Sale Kit" folder.
SOLUTION: Our delivery system is set to create
a folder named “Bill of Sale Kit” on your desktop and
place the file in that folder. Your computer settings may have overridden
ours and placed the file elsewhere. First try downloading the file
again and pay close attention to “WHERE” your computer
is downloading the file. Or, perform a search on your computer “For
Files or Folders” named “Bill of Sale Kit”.
This search function is generally available on the “Start”
menu. If you are unable to locate the file and are unable to return
to the download page, contact Customer Service
PROBLEM: You are unable to downloaded “.exe”
file.
SOLUTION: Settings on your computer may restrict
your use of “.exe” files. Return to the download page
and try opening the file in your browser. If the file opens in your
browser, perform a “Save As” to save the file in the
location of your choice. If you are unable to return to the download
page, contact Customer Service - see instructions below.
PROBLEM: You are unable to “UnZip”
the downloaded “.exe” file.
SOLUTION: Settings on your computer may restrict
your use of “.exe” files. Return to the download page
and try opening the file in your browser. If the file opens in your
browser, perform a “Save As” to save the file in the
location of your choice. If you are unable to return to the download
page, contact Customer Service - see instructions below.
PROBLEM: You receive error messages regarding
“graphics” when attempting to open the “.exe”
file.
SOLUTION: There are several possible conditions
for this error, generally due to settings on your computer. To receive
your product you must contact Customer Service - see
instructions below.
PROBLEM: You were unable to open the MS Word file
in your browser.
SOLUTION: There are several possible conditions
for this error, generally due to settings on your computer. To receive
your product you must contact Customer Service - see
instructions below.
Instructions for contacting Customer Service
In order for us to deliver you the correct product, we require the
following information:
1. Email subject – “Bill of Sale Download Difficulties”
2. Identify which product you purchased (we sell several)
3. File format you prefer (MS Word for PC, MS Word for Mac or Rich
Text Format)
4. The email address where you can receive the download
5. The order confirmation number from the confirmation email.
With this information, contact
Customer Service.
Note:
Customer Service is monitored closely during business hours Monday
through Friday, Mountain Standard Time. In addition we make every
effort to check before and after business hours and throughout the
weekend to assist you, should you need it.
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